This Privacy Policy explains how OSAquatics collects, uses, stores, and protects your personal information when you visit our website or place an order. We comply with UK GDPR and take data protection seriously.
By using our website, you agree to the practices described in this policy.
Information We Collect
1. Information you provide directly
When placing an order or contacting us, you may provide:
- Name
- Email address
- Billing address
- Shipping address
- Order details
- Messages sent through our contact form
We only collect information necessary to process your order and provide customer support.
2. Automatic information (cookies & analytics)
Our website may collect basic technical data such as:
- IP address
- Browser type
- Pages visited
- Time spent on the site
This helps us improve website performance and user experience.
Cookies are used for:
- Shopping cart functionality
- Checkout
- Login sessions (if you create an account)
- Basic analytics
You can disable cookies in your browser settings.
How We Use Your Information
We use your information to:
- Process and deliver orders
- Send order confirmations and updates
- Provide customer support
- Improve our website and services
- Detect and prevent fraud
We do not use your information for marketing unless you explicitly opt in.
How We Store and Protect Your Data
We store your data securely within our website’s protected systems. We use:
- Encrypted connections (HTTPS)
- Secure payment processing via PayPal
- Restricted access to administrative areas
We never store payment card details — all payments are handled externally by PayPal, which has its own security and privacy controls.
Sharing Your Information
We only share your information when necessary to complete your order:
- Royal Mail (for delivery labels)
- PayPal (for payment processing)
We do not sell or share your data with third parties for marketing.
Your Rights Under UK GDPR
You have the right to:
- Request a copy of your personal data
- Ask us to correct inaccurate information
- Request deletion of your data
- Withdraw consent (if applicable)
- Object to certain types of processing
To make a request, contact us at support@osaquatics.co.uk.
Data Retention
We keep order records for legal and accounting purposes. Customer messages and support requests are kept only as long as necessary.
Third‑Party Services
PayPal
All payments are processed through PayPal. PayPal may collect additional information according to its own privacy policy.
Royal Mail
Used for shipping and tracking services.
Analytics Tools
If enabled, basic analytics may be collected to improve site performance.
Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect data from minors.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled:
Email:enquiries@osaquatics.co.uk Website: Contact form on the OSAquatics site